Zelle®

Send and Receive Money with Zelle®

Zelle® is a fast, safe, and easy way to send and receive money in minutes1 to people and eligible small businesses you trust2, using only their email address or U.S. mobile number. Use Zelle® in your app to send money directly from your bank account to theirs.


FAST

SAFE

EASY

Send and receive money directly from one account to another — typically in minutes1.

No need to provide your account information to send and receive payments1 with Zelle®.

Send money to almost anyone you know and trust2 using just your email address or U.S. mobile number.



DOWNLOAD THE APP

     

Enroll today and send money to friends and family:

  Log into the app.

  In the main menu, select “Send Money with Zelle®”.

  Enroll with your email address or U.S. mobile number.

  You're ready to start sending and receiving money with Zelle®.

New Zelle Partner Logo; Go live with adding Zelle for Business to existing Zelle page.

FAQs



You can send, request, or receive money with Zelle®. To get started, log into your Texas Bay account online or through the mobile banking app. In the main menu, select "Send Money with Zelle®".

To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.

To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your account, typically within minutes.

If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text
  2. Select Texas Bay Credit Union.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

Keeping your money and information safe is a top priority for Texas Bay. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your account safe.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor.1

Since money is sent directly from your account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family, and others you trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Neither Texas Bay nor Zelle® offers purchase protection for payments made with Zelle®.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Texas Bay account with online or mobile banking using just their email address or U.S. mobile number.

Neither Texas Bay nor Zelle® offers purchase protection for payments made with Zelle®. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.
You can only cancel payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, then select "Cancel This Payment". If you do not see this option available, please contact our member support team at 713-497-1381 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our member support team at 713-497-1381 so we can help you.
No, Texas Bay does not charge any fees to use Zelle®  in their online banking and mobile banking app.

Your mobile carrier's messaging and data rates may apply.
You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle®  app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.























1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.

2 To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution's online or mobile banking experience.

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