Digital Banking FAQ & Resources

With digital banking, you can pay bills, make transfers, receive account alerts, manage your budget, and more!

While logged into Digital Banking Click “Profile” > “Profile Updates” > “Password” or click “Forgot Password” on the sign in page to create a new password.

1. Log in to Digital Banking
2. Click “Payments” > “Bill Payments” Note: This will open a pop-up page. Click “Allow” if a pop-up blocker request appears. If you do not get a pop-up blocker message, you may need to access your browser settings and add our home page to your allowed websites list.
3. Click “Pay Bills”
4. If you are currently enrolled in our Bill Payment service and you are the primary account owner, you will be automatically directed to the bill payment service. If you are not currently enrolled in our Bill Pay service, you will be prompted to complete a short enrollment form upon clicking “Pay Bills.” Once you have completed this enrollment form, you will be automatically directed to the Bill Payment service.

1. Download the Card Control app in the Google Play Store (if on an android device) or App Store (if on an iOS device).
2. Once downloaded, enter and log in to the Texas Bay mobile app.
3. Click the Menu in the top right corner and click “Card Control”
4. You will be redirected to the Card Control app

1. Access the Card Control app
2. Click the “Add Card” plus sign. Note: if you already have a card added, you will need to swipe left to access the “Add Card” button.
3. Enter your card number or click the camera icon to scan your card.
4. Click “Continue”
5. Enter your CVC2/CVV2 Security Code found on the back of your card
6. Enter your address and ZIP code.
7. Enter your card expiration date
8. Click “Next/Done”
9. Agree to the Terms and Conditions by clicking “Next” then “Accept”
   

1. Access the Card Control app
2. Click the menu button in the top right corner and select "Manage Portfolio"
   
3. Deselect the card you wish to remove
4. Click "Save"

1. Log in to the Texas Bay app
2. Click “Deposits” at the bottom of the screen
3. Select the account you’d like the check deposited into
4. Enter the amount written on the check
5. Click “Front of Check” to take a photo of the front side of the check. Note: Be sure to take the picture in a well-lit area, be sure the check fits in the designated box are as shown on the screen, and try to make sure the photo is clear and not blurry
6. Endorse the back of the check as follows:
7. On the first line, write “For Mobile Deposit Only”
8. On the second line, write the full account number of the account you wish to deposit the check into
9. Sign your name under the first two lines
10. Click “Back to Check” to take a photo of the back side of the check.
11. Click “Deposit”  

Note: It can take 24-48 hours for a check to be viewable online after it has been cleared and posted.

1. Log in to online banking
2. From the Account Summary page, click the appropriate account name to be directed to the Account Activity page
3. Locate the transaction. You can search for the transaction by entering the check number or narrow your search by data range, transaction amount, and transaction type
4. Once the transaction is located, click on the check icon next to it
5. The check image will appear in a new window. Note: This will open a pop-up page. Click “Allow” if a pop-up blocker request appears. If you do not get a pop-up blocker message, you may need to access your browser settings and add our home page to your allowed websites list

1. Click the 'Forgot Password' link located on the Digital Banking login page.
2. Enter your User ID, the last 4 of your SSN, and Date of Birth in mm/dd/yyyy
3. You will be prompted to select how you would like to receive your identity verification confirmation code, by either text or phone call.
4. If you do not have access to any of the listed phone numbers, please contact Member Services at 713.999.4152
5. Once you enter and submit your confirmation code, you will be prompted to create a new password. Your new password must be between 8 and 32 characters and containing all of the following:
   
   1. A lowercase letter (a-z)
   2. An uppercase letter (A-Z)
   3. A digit (0-9)
   4. A special character (~!@#$%^&*(){}[]<>+-=/|;:'"?)

1. Log in to Digital Banking.
2. Click “Profile” > “Profile Update” > “Security Info”
3. Choose three questions and type the answers to the questions.
4. Click “Continue”
5. Review the questions to ensure accuracy and click “Submit”

1. Log in to the Texas Bay mobile app
2. Click “Profile” > “Profile Updates” > “Authorized Device Enrollment”
3. Click “Unenroll”
4. If you are resetting your biometric enrollment, enter a device name, your username, and your password to enroll your device.

1. Log in to Digital Banking
2. Click “Account Summary” > “Accounts” > “Member Statements”

Note: This will open a pop-up page. Click “Allow” if a pop-up blocker request appears. If you do not get a pop-up blocker message, you may need to access your browser settings and add our link our home page to your allowed websites list

1. Log in to Online Banking through a web browser. 
2. On the Account Summary page, click the “Mastercard Platinum Rewards” account name.
3. This will open a pop-up page to the credit card portal

Texas Bay Credit Union offers 10 types of alerts on our Digital Banking platform. Each alert type has a variety of options available.

1. User Subscription
2. Reminders
3. Balance
4. Check Clearings
5. Daily Balances
6. Loan Due
7. Maturity
8. Transactions
9. Debit Card
10. Secure Messages

1. Log in to online banking
2. Click the envelope icon at the top of the page
3. Select a category
4. Choose the account your request is about if possible
5. Enter a subject and fill in the message body
6. If you have supporting documents you would like to add, click “Add Attachment” to attach your documents
7. Click on “Send notification on receiving a response to this message” to be alerted when your message has been received and responded to
8. Click "Send"

If you have set your cards in our Card Control system, you can turn your card off and on through the mobile app.

In the Texas Bay app main menu, select "Card Control". You will be automatically redirected to the Card Control app

Once in Card Control, locate the card you need to lock and select the button to turn the card off.

If you find your card and there is no fraud, simply go back into Card Control and turn your card back on. If your card is lost or you suspect fraud, please contact us immediately to close the card and issue you a new one.