For a more secure digital banking experience, we've updated ACH transfers in our portal.
Please review the information below before your next ACH transfer.
What Has Changed
You will no longer use Make a Transfer for transfers to/from accounts at other institutions.
To transfer funds to/from other TBCU accounts:
- In Digital Banking, go to Transfers > Make a Transfer
Note: This is where you transfer funds to/from your other TBCU accounts, to other TBCU members, and to your TBCU loan balances
To transfer funds between your TBCU account and your account at another financial institution (excluding loans):
- Go to Transfers > External Transfers
Note: Loan payments are not available in External Transfers; for assistance, please visit our Pay Your Loan page or contact us
Action Required Before Your Next Transfer
To continue making transfers to or from accounts at other institutions, you'll need to:
- Verify your contact information
- Reconnect or verify your external bank accounts
Verify your phone number and email:
- In Digital Banking, go to Transfers > External Transfers
- Confirm your phone number
- Click validate your email address
- Enter the code sent to your email
Add or verify your external bank accounts:
- In External Transfers, scroll down and click Add a New Account
- Enter your account information
- Verify in one of three ways:
- Instant: Available with select external institutions
- Real Time: You may need to enter your external account login in 2 attempts
- Trial Deposit: Two small trial amounts may be sent to your external account for verification
Additional Information
Your existing recurring payments to external accounts will be impacted as well. Please update these using the steps above today to avoid future interruption.
This update is not yet available for business accounts. Business account holders will continue transferring funds as they previously have.
Need Help?
We're ready to assist! Contact us with any questions or concerns about this transition.